Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information

Shipping & Delivery
We ship via United States Postal Service (USPS), Priority Mail, unless otherwise indicated. Please know that our products are formulated with integrity. At times there may be a delay in shipment due to a delay in the formulation process. Items are shipped within 1 - 3 days as determined by product availability. A pick up option is available in Santa Monica, CA at our development office at 2518 1/2 Main Street, Santa Monica, CA 90405. Flat rate applies to the U.S. and Canada but international orders are also available via USPS International Priority Mail.
Privacy & Security
Please see our full Privacy and Security policy here.
Returns & Replacements
Because of vast differences in skin amongst us all, we understand that some Zenbiotic Skin Care products may not be suitable for everyone. Unfortunately, it is impossible to predict which products these may be. We find that without use of the OxyToner Skin Prep and adherence to at least the first three steps of the program (Face & Body, OxyToner, Phyto) results will not be optimized. Furthermore, a detoxification process may result for some people and lengths of time vary dramatically. We ask that you please keep in contact if you are experiencing difficulty. Often, by adjusting the skin care regime just a little, much better results occur. Please make sure to follow directions very carefully and consult the "Guides Sections" for clarity and direction. Afterhaving contacted us via phone or email for assistance and after you have used the products or packs for at least a month and you are still not satisfied, just send back any product within 3 months of purchase and we will gladly refund 100% of your order less shipping... or, if you like, please accept 125% credit as redemption points. If any product arrives your shipping address damaged or defective, we will send out a replacement as soon as possible. Sometimes caps and sprayers might stop working. We carry replacements that you can order free on the website under "Gifting and Supplies".
Ordering
Order online at www.zenbiotic.com or email us your order at websales@zenbiotic.com or simply call us at 1.800.zen.bio1. We accept international orders as well. Notice the "Ordering" page at the top of the site. Use this page for quick reordering.
Payment, Pricing & Promotions
On the website we accept Visa, Mastercard, American Express, and Discover but we also accept PayPal. If you call us, we'll be able to accept Square and other forms of payment as well. Checks mailed in will be deposited before shipments are made; please send to 2518 1/2 Main Street, Santa Monica, CA 90405 with the invoice number written in the memo section. Pricing may be subject to change. If you recently bought an item and it goes on sale, you have two weeks to notify us after your order by email at office@zenbiotic.com and we will add loyalty points to your account to cover the difference.
Loyalty Points:
Zenbiotic Loyalty Points give you 5% cash equivilancy back on all orders, excluding tax and shipping. Points expire 500 days after your order is shipped.  Up to 50% of any order may be discounted with points. There are no restrictions on loyalty points used in combination with any other promotion, coupon or discount. You will be reminded 10 days before any of your points expire. You can access your loyalty points from your account page. The following are ways that a customer may accumulate more points:
100% of what you buy is earned back in points. If your subtotal order = $50 then you recieve 50 points.
50 points for registering as a new customer
50 points for participating in a poll
50 points for subscribing to the newsletter
25 points for referring a new customer to Zenbiotic when they order $25 or more. (2nd to 5th friends generate 12 points; 6th to 25th friend generates 10 points).
25 points extra to the referred new registered customer when they log into the system for the first time.
25 points extra to the referrer customer upon referred customer registration.
10 points for each valid product review
5 points for each tag
5 points for any new valid tag
Viewing Orders
Your order is veiwable in the cart page, in the confirmation email sent to you after submitting your order, and via your account page. If you have an account, you can also locate your previous orders in your account page. If you happen to make any mistakes with an order you just placed just email us at office@zenbiotic.com or call us 1.800.zen.bio1 so we can amend it before it ships out.
Updating Account Information
Please make sure that your account information is up to date. A shipment to an address that is no longer servicable will result in up to two weeks delay. We will do what we can to get the order to you as soon as possible but we usually wait to get the shipment returned before sending out a new one to the correct address. If you get an invite to log into your account using a new login and password, please go over all of the important billing and shipping details to make sure it is current. We ask you to please take the responsibility to update and keep current any shipping information to avoid returns. We will usually re-ship to you with complimentary shipping but the delay can be a very frustrating experience.
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