SKEUTER Inc. provides the highest quality scooters at the best possible value to our customers. We take pride in offering our customers top service before and after the sale. We believe that our dedication and commitment and 100% customer satisfaction guarantee will and has allowed us to gain repeat and referable business.

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Orders can be place either online or by phone. We use the SSL (Secured Socket Layer) system to guarantee your privacy on the information that you register on our web site. This is the same system that all of the major financial institutions use to protect the privacy of their customers. We DO NOT, in anyway, sell or distribute your information to any 3rd party. Customer information is used strictly for the purpose of our data storage and customer service.

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Customers are allowed to return the manufacture defected scooters for a full refund of the scooter or exchange within a 15 days period, but you must report to us within 72 hours after you received the scooters and you must obtain a RMA number.

We will not accept any return scooter without a RMA number. The scooter must be returned in the original container with all accessories, manuals and packing and a brief note about why you return your scooter. You will be charged for the replacement cost of any missing items.

After RMA# is issued, we have to receive your return scooter in 7 business days, otherwise it will be rejected.

PLEASE REFRAIN FROM RIDING THE SCOOTERS TO PREVENT FURTHER DAMAGES IF YOU WANT TO RETURN THEM. WE RESERVE THE RIGHT TO REFUSE ANY REFUND OR EXCHANGE ON SCOOTERS THAT HAVE BEEN HEAVILY USED.

Shipping and handling are not refundable, NO EXCEPTION. Customers are responsible to pay for the shipping of the return scooter and shipping both ways of the exchange scooters. Freight collect and COD packages will not be accepted.

Any damage on the return scooters during shipping will result in a partial refund instead of a full refund.

For exchange of the scooter, we must receive your returned scooter first and inspect it. If the scooter is repairable, we will repair it; if not, we will exchange a new one for you. Again customers are responsible for shipping both ways of the scooter.

If you wish to return the scooter simply because you do not like it, or it does not reach your expectation (must not be assembled and must not being ridden), a 30% restocking fee will be charged to you. Again, you must report to us within 72 hours, and shipping and handling are not refundable. Once again you are responsible to ship back the scooter to us with the RMA#..

Please check with your state scooter law before making purchase, we do not accept any return scooters because you find out your purchase doesn’t comply with your state scooter law.

If a credit card payment is disputed by a cardholder for a reason and product is not returned to SKEUTER Inc., this is known as Internet Shoplifting. The Cardholder is responsible for all collection cost, the maximum attorney fees allowed by California law to collect, and is punishable by jail term under California Laws and or both Federal Laws (FBI) if crossed state lines and or is sent by US Mail or Equivalent. Cardholders will also be reported to Trans Union, TRW and CSC Credit reporting agencies, and all collections agencies as seen fit by company.

Note: Customer can purchase a shipping label from us and use our business shipping account to ship back the scooters for return or repair. Thus, shipping fee will be much less than shipped by individuals. We strongly suggest that you buy insurance for the return scooters.

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We do not offer any warranty on the parts that we sell, so please read the details on the parts’ description carefully before you order. You can also call our customer service to get more details on the parts.

Our technical group will offer you professional opinions on the parts that you may need. But we cannot guarantee our parts to fit or function properly if your scooters weren’t purchased from us.

Some parts can be returned and exchanged within 7 days after you received them. However, shipping and handling are not refundable, and customer must pay for the shipping of return and shipping both ways for the exchange parts.

Some parts can NOT be returned, like batteries, controller box, coil, CDI, starter, stator, wire harness, carburetors etc.  Please contact us when if want to return any of the scooter parts to get our permission. Some expensive parts have the Skeuter company stamp on it. You have to return them with this original stamp. Otherwise we cannot process the refund.

ALL OF THE RETURN OR EXCHANGE PARTS MUST BE IN THE ORIGINAL UNUSED CONDITION. WE WILL NOT REFUND OR EXCHANGE PARTS THAT HAS BEEN USED OR DISASSEMBLED.

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Scooters and parts will be shipped by UPS, Yellow Transportation or UPS Freight (Overnight Trucking) as standard ground (parts might be shipped with USPS first class mail depending on the size).

Rush delivery such as overnight or two day air are available with additional fee if customers require. Customer can also use their own shipping accounts if they prefer, handling fee will be applied.

We mainly only ship scooters to the lower 48 states of U.S., but for parts we CAN ship to other countries if customers are willing to pay the extra cost of shipping.

All of our scooters are brand new in the box and 95% assembled. Our scooter experts will examine each scooter to make sure everything on the scooters is in prefect condition prior to shipping.

We fully pack the scooter in a professional way. We purchase insurance and signature required for each scooter that we ship (it’s included in the S/H); THEREFORE, WE WILL NOT BE HELD RESPONSIBLE FOR ANY DAMAGES BY SHIPPING; however, we will help customers to file claims to the shipping company if any damages happen during shipping.

Customers have the right to refuse the acceptance of any major damaged scooter. For scooters that are lost during shipping, we will make claim for the customers. Once we have the confirmation from the shipping company, we will be able to send you the replacement scooter.

We do not ship scooters to P.O. Box, APO and FPO, nor do we accept COD.

Orders of scooters that are made before 3:00 pm PST will usually be shipped the same day or the next business day at the latest (weekends and holidays are not considered as business day).

For orders of parts please allow 24-72 hours for us to ship them out. Tracking numbers of scooters and parts will be sent to customer routinely.

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There may be an occasion that some particular items are temporarily out of stock. We may be expecting a normal shipment from the manufacturer or the item may be on back-order from the manufacturer.

Usually they are restocked in a matter of days, but on occasions, an item can take weeks to be restocked. Contact us with your request.

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NOTE: Your satisfaction is very important to us! We have provided dimensions, specifications and photos on all vehicles and other items to better help you with your purchasing decision. Please check item descriptions carefully prior to purchase.

You are responsible for the safe use of your purchased items. By purchasing, accepting shipment of and subsequently using a product offered for sale on our site, you agree to hold SKEUTER  Inc. harmless in the event of any injury sustained from the proper or improper use of any products purchased. By purchasing an item, you agree that Skeuter Inc.’s maximum amount of liability is equal to the purchase price and that you will not attempt to recover damages of any type from Skeuter Inc.

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By clicking 'submit order', or purchasing any of our products by phone, fax, and by mail, you understand and acceptance all of our sales policies and agree that they constitute a legally binding agreement.

Any ambiguous language in this agreement shall be interpreted as to its fair meaning and not strictly for or against any party.

Arbitration: Any controversy, claim or dispute arising out of or relating to this agreement, shall be settled by binding arbitration in Los Angeles, California.

Such arbitration shall be conducted in Los Angeles, California and governed by the then prevailing commercial arbitration rules of California law, with the following exceptions if in conflict: (a) one arbitrator shall be chosen by SKEUTER Inc. (b) The non-prevailing party shall be responsible for the expenses and fees of the arbitrator, together with other expenses of the arbitration incurred or approved by the arbitrator; and (c) arbitration may proceed in the absence of any party if written notice has been given to such party (pursuant to the rules and regulations of California Law..

The parties agree to abide by all decisions and awards rendered in such proceedings. Such decisions and awards rendered by the arbitrator shall be final and conclusive and may be entered in any court thereof as a basis of judgment and of the issuance of execution for its collection.

All such controversies, claims or disputes shall be settled in this manner in lieu of any action at law or equity.

The arbitrator shall not have the right to award punitive damages or speculative damages to either party and shall not have the power to amend this agreement. The arbitrator shall be required to follow applicable law.

[IF FOR ANY REASON THIS ARBITRATION CLAUSE BECOMES NOT APPLICABLE, THEN EACH PARTY, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HEREBY IRREVOCABLY WAIVES ALL RIGHT TO TRIAL BY JURY AS TO ANY ISSUE RELATING HERETO IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT OR ANY OTHER MATTER INVOLVING THE PARTIES HERETO.]

Any and all attorneys' fees will be the responsibility of the non-prevailing party. All claims or disputes must be filed within the Queens, New York Sever ability of Agreement: If any term or provision of this agreement is determined to be illegal, unenforceable, or invalid in whole or in part for any reason, such illegal.

Unenforceable or invalid provisions shall be stricken from this agreement, and such provision shall not affect the legality, enforceability, or validity of the remainder of this agreement.

If any provision or part thereof of this agreement is stricken in accordance with the provisions of this section, then this stricken provision shall be replaced, to the extent possible, with a legal, enforceable, and valid provision that is as similar in tenor to the stricken provision as is legally possible.

Modification of Agreement: This agreement may be supplemented, amended, or modified by SKEUTER Inc. at any time. Supplement, amendment, or modification of this agreement will be binding by all parties.

Return Policy:

We do our best to make sure that you're happy with the item you receive. If you're not satisfied with the item, please let us know and we will send out parts necessary to repair the item per warranty statement in the item description.

All shipping is done on FOB basis. This means you own the item when it leaves our shop. We will arrange shipping, but we will not be liable for any shipping damage. Your merchandise is fully insured, but in case of damage you will have to file a claim with the shipping company. We will help you with the claim process.

If you'd like to have a cash refund, the item must be returned to our warehouse in unused sellable condition within 30 days of receipt. If you plan to send your item back, you must email us to obtain an RMA number. Items received without an RMA number will not be accepted. 20% restocking fee will apply on all returned merchandise.  Shipping and handling fees, actual shipping expenses incurred by us, as well as return shipping charges are not refundable unless otherwise stated in the item description. If we have not shipped the product, but your payment has been accepted and processed, a 10% restocking fee will apply. Special order items are not refundable. Labor charges such as product prep, assembly, customization, crating and others are not refundable.

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Frequently Asked Questions

Are there taxes on my scooter purchase?
California State residents will have 8.25% sales tax added to the price of their scooter purchase but we will always do our best to find rebates and tax credits that might be available. This information will be posted in the Club Deals section of the website.
 

How hard is it to assemble my new scooter?
Shipped scooters are 95% assembled. In order to ship your scooter, it has to be folded in the box. When you receive it, please follow the instructions to assemble it.
 

What kind accessories I will get?
A tool kit and charger.
 

How much will the delivery cost and how long will the shipping take?
We are using UPS, DHL and Yellow Freight to ship your scooters. After your order has been processed, it usually takes 24 Hrs to ship the scooters out. We mainly use ground service unless you are willing to pay extra money to expedite delivery. We buy insurance and a signature is required for each scooter. We check each scooter before we pack it to ship.
 

Will I always get the color I order?
If the color you want is not currently available, we will let you know what colors are available before shipment.
 

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We offer a 360 day warranty ONLY against manufacture defects for all of the scooters that are shipped DIRECTLY from SKEUTER Inc. 90 days for Batteries.

The warranty starts on the first day you received the scooter. Because the warranty doesn’t apply to the hours you use your scooters, please exercise your rights in 30 days.

We guarantee our products from manufacture defects within the first 360 days from the date you receive your item. Warranty is on a parts exchange basis only. Warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event.

We require the original part be returned to us with a copy of the invoice and a brief statement indicating the defective nature of the merchandise. Upon arrival, we will verify the defect. Please note, items are covered for regular use, if we find the cause to be from misuse or abuse the item(s) may be outside the warranty and the customer may incur repair charges. Replacement parts are shipped without charge, but it is customer's responsibility to physically install the replacement parts. If it is necessary for the full product to be returned for repair or replacement, customers are responsible for the shipping cost to and from.

In many cases, we’ll ask for pictures of the defect parts instead of the actual parts.

WE WILL NOT SEND OUT ANY REPLACEMENT UNTIL WE RECEIVED THE DEFECTED PARTS or PICTURES WE ASK FOR.

This warranty shall be limited to no more than the purchase price of the scooter.

Customers are required to pay the repair fee on any damage that is NOT caused by manufacture defect.

Warranty is effective only if:

1. The product is completely and correctly assembled by a certified automotive or motorcycle technician.
2. The product is used under normal conditions for its intended purpose.
3. The product receives all necessary maintenance and adjustments.

Manufacture defects will only be covered. There are absolutely no refunds for used items regardless of damage or performance.  Any unauthorized packages returned without a valid RMA number written on the exterior packaging will be refused and sent back to the customer. Freight collect and COD packages will not be accepted. Scooters that are shipped back to us must have RMA (Return Merchandise Authorization) numbers. Customers can acquire the RMA number from our customer service by phone.

After RMA# is issued, we have to receive your return scooter in 7 business days, otherwise your returned item will be rejected.

When you ship back the scooter, make sure scooter is in the original box, well-packed, with all materials, and a detailed note about what kind of problems your scooter had. We strongly suggest you keep the original box for at least for 30 days. Customers who have thrown the boxes away will be responsible for preparing the box.

When you think there is any manufacture defects on your brand new scooter, you must stop riding on the scooter right away. Please report the problems to us immediately. Neglecting the problems and continuously riding the scooter could be very dangerous. And by doing so, will complicate the scooter’s condition, which may result in partial responsibility. We encourage you to exercise your 30 days warranty rights instead of going to a local repair place you select to fix your scooter, because you will not get reimbursed unless that repair is authorized by SKEUTER and the price is agreed upon by SKEUTER prior to repair.

The warranty is voided if: frame is broken or bent due to abuse; wheels are bent or broken due to impact; spindles or A-Arms are bent or broken due to impact; axles are bent or broken due to impact; non-factory altering of engine or its components; engine malfunctions due to neglect or abuse; plastic fairings are damaged by impact. This warranty does not cover wearable parts such as: cables-throttle and brake, brake pads and shoes, tires, spark plugs, hoses, filters and lubricants or damaged parts from accidents, abuse, or extreme riding or loss of time without motorcycle, vandalism, fire or theft.. All warranties are voided if the scooter has been altered in any way or is used in racing or competition, rented, used under abnormal conditions, or subject to abuse, misuse, neglect or improper maintenance.